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4.0.224
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2/23/2007
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Fixes
an issue when the OAI stream is slow; some ACD groups were
not being monitored. The OAI stream may be experiance slowness
when the Unifier/Gateway where the nodes were coming up and
going down frequently during a system reset.
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4.0.223
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10/16/2006
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This
version fixes an issue introduced in build 222 that if agent
A transfers an ACD call to agent B that was busy on a call
and agent B didn't answer, then ACD would improperly logout
agent B.
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4.0.222
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9/18/2006
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This
version fixes 3 separate issue:
1. If
agent A transfers an ACD call to agent B that was busy on
a call and agent B didn't answer, then ACD would improperly
logout agent B. This is fixed by making the transferred call
a non-ACD call. ACD manager will not apply the reasonable
answer time to the call.
2. Open
an action for editing. Click on the "X" in the upper
right corner. One or more parameters of that action are changed
to blank. Now, clicking on the "X" is the same as
clicking on the cancel button.
3. If
an agent logs completely out while busy on a call and that
agent then logs in again, the agent state would show "Not
Ready" instead of Ready. This is fixed by re-synching
the agent when it changes from being logged into no groups
to logged into at least one group.
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4.0.221
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8/10/2006
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| Made change
to allow multiple "Missed Call" trigger/action pairs
to operate. Formerly, only the first trigger+action would work.
We had 3 actions setup with variables %B and %M that were triggered
when agent missed a call. These actions were all performed successfully:
log agent out, send E-mail, and log to file. |
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4.0.220
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11/28/2005
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| Fixes a problem
where the Level2 connection to the Axxess was resetting when
querying for the ACD groups. Specific problem with Axxess switch
(Version 4.4). Prior to 5.0, the _QL command was silently ignored,
however, Level2 was expecting a response from the _QL command,
so after 180 second, it timed-out the response to the _QL command
(because it never arrived), and then reset the OAI connection.
Now the _QL command is not used for switch versions below 5.0.
It will dump the following message to the log file in this case:
"Cannot Query Hunt Group Descriptions Due to Older Axxess
Switch Version (Ver=4.4, Needs to be 5.0 or Later)" |
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4.0.219
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8/4/2005
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| Corrects a problem
with the % D variable (DNIS) not always being logged correctly. |
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4.0.218
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3/17/2005
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Use the _QX command to query hunt groups instead of the _QL
command. Corrects a problem which causes ACD to not be able
to start monitoring some ACD groups. Also queries the phone
switch and will only use _QX with Axxess 5.1 and above.
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4.0.217
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2/4/2004
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Original Group Tracking --
Added Extra Info Fields so user applications (Net Phone) could
see which queue originally handled the call, in addition to
the queue that presented the call to the agent.
|
Agent
Utilization -- Changed Agent Utilization computation to a maximum
of 10,000% instead of 1000%. This allows very heavily loaded
sites to use the Utilization thresholds when the agents are
legitimately loaded over 1000% of capacity.
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| ACD Agent Info
-- Corrects a problem where calls transferred to a queue with
an available agent did not have the Agent Extension and Agent
Name fields attached in Extra Info. |
|
DND Status Tracking -- Fixes a problem with DND status that
can occur when agents log in using an Agent ID that is the
same as the Extension Number of the device they use.
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