Call Router Support Center

Call Router 4.1.10  
Released:
Feb 13 2006
This version requires Diamond Maintenance dated 12/25/2002 or later. (What does this mean?)

Downloads    
Call Router   call_router_setup.exe
Optional Components    
Database Assistant   dbassist_setup.exe
Installations and Upgrades should be performed by Authorized Oaisys Resellers.

Documentation  
Inter-Tel Axxess / 5000  
System Administrator's Guide for Axxess CR_manualIT4.pdf
Sample OAI for DID/DNIS Routing callrouter-sample-did-dnis.pdf
   
Toshiba CTX / CIX  
System Administrator's Guide for CTX call_router_manual_toshiba.pdf

Training  
Tutorial Videos View Movies
Installation Worksheet - Inter-Tel Call Router IT Preinstallation Sheet.pdf
Installation Worksheet - Toshiba Call Router TO Preinstallation Sheet.pdf

Release Notes
4.1.10 Fix: Addressed an issue with the routing options in the Call Router Administrator. Only a "V" at the beginning will now designate it as an "IC Extension + V-mailbox".
4.1.9 Fix: Addressed an issue when a CallerDB.mdb was stored on another computer.

4.1.8 Fix: (Toshiba CTX only) Routing from an external database search would fail.

4.1.7 Fix: Resolved an issue where two of the Extra Info Fields in Call Router Administrator were mislabled. This could cause confusion as custom Extra Info settings would not appear in the expected fields.
Fix: Addressed an issue where with OAI data wasn't presenting call data.
Fix: Addressed an issue where using a script to prompt for main listed number could fail if the call had no CallerID/ANI.
Enhancement: Allowed Call Router to attach Account Codes to calls as Extra Info, even if the PBX cannot or will not attach the data as an account code. This allows other applications to read the Extra Info Field and act on the Account Code.
Enhancement: Improved Auto Learn behavior so that it enforces relationships in the database, preventing duplication, and making sure matching data is copied to the new record.
Enhancement: Added support for a command-line switch to run multiple copies of Call Router on the same PC. Requires additional licensing. This feature is useful in those rare situations where the site requires more than 5 routing decision points.