Call Router Training Videos

Overview and Installation
1 Installing Call Router How to install Call Router
2 Call Router General Overview
General information on Call Router
3 Call Router Admin Overview
 Brief introduction to the Call Router Administrator tool

 

Call Router Features
4 Logging In How to log into Call Router and how to set access levels
5 Voice Assistant Integration Using Voice Assistant with Call Router
6 Routing Search Types -- Forwarded Extension Number Routing calls based on the Forwarded Extension Number
7 Routing Search Types -- Phone Number / Name Routing calls based on the CallerID / ANI or CallerID Name
8

Routing Search Types -- Account Code

 Routing calls based on the Account Code on the call
9

Routing Search Types -- DNIS / DID

 Routing calls based on DNIS or DID
10

Auto Learn - Main Number or Account Code

 Using Auto Learn to add new records to the database, linked to existing main numbers
11

Auto Learn - Net Phone

 Using Net Phone to add new records to the database
12

External Database Lookup

 Configure an external database lookup (requires Database Assistant)
13

Unknown Database Lookup

 Using the Uknown record to handle calls that weren't found in the database
14

Schedules / Calendars

 Configure routing schedules and set up calendars for holidays, speical days
15

Extra Info Fields

 Use Extra Info fields to attach special or custom information to calls
16

Importing Records

Use Call Router Administrator to import new records into the database from text files
17

Troubleshooting

 Use the Event Window and Testing Tab to verify routing rules