Net Phone Training Videos

Overview and Installation
1 Net Phone Overview High level description of Net Phone
2 Installing Net Phone 5.x
 How to install Net Phone on a client PC
3 Phone Profiles
 Covers the new Phone Profile feature, allowing you
to create different configurations to use at different locations.
4 Net Phone General Preferences
 How to access and set application preferences
5 Help --> About New features on the Help -> About screen, including a very useful troubleshooting tool.
6 Sending Log Files to Support Learn how to use the new ZipLog feature in Net Phone for improved troubleshooting.
7 Voice over IP Connection for Axxess / CS-5000 How to set up a Net Phone Profile to connect to an
Inter-Tel Axxess or CS-5000 in VoIP mode.
8 Voice over IP Connection for Toshiba Strata CTX/CIX How to setup a Net Phone Profile to connect to a Toshiba CIX LIPU/BIPU.

 

Net Phone Features
9 Call Handler Rules See the new Personal Call Handler features. You can enable and disable rules from the main Personal Call Handler window.
10 Creating Personal Call Handler Actions How to make new Actions.
11 Screen Pops How to set up screen pops on incoming calls (using Outlook)
12 Outlook Calendar Integration See how you can use the Outlook Calendar with Net Phone.
13 Chat How to use Chat to send text messages to other users
14

Call History

 How to use Call History to review your calls
15

Power Dialer

 Using Power Dialer to schedule calls
16

PBX Commands

 Configure a button to execute a PBX command
17

DSS Keys

 Configure DSS Keys to monitor station status
18

More Buttons

 Set up extra buttons for speed dial, applications, etc.
19

Setting up User Defined Actions in More Buttons

 Set up custom actions and assign them to Buttons in the More Buttons banks.
20

Dial Plan Options

 How to configure the local Dial Plan settings
21

Speed Dial Key

 How to configure a button for Speed Dial
22

Hot Keys: Dialing and Pop Up

 Use Hot Keys to dial, answer, hang up, and more
23

Using Extra Info

 How to use Extra Info to get more information about your calls
24

Docking

 Enable Docking to "stick" Net Phone to the top or side of your desktop.
25 Server Based Configuration Set restrictions on what users can change; publish default settings to groups of users
26 Record Button
Record Button - Extra Info 		How to show and use the Record button with OAISYS Tracer
27 ACD Keys Enable and use ACD keys to login and logout of ACD queues
28 Run a Program Configure a button to run another program
29 Logging into Strata ACD as a Supervisor How to login a supervisor from Net Phone and give
the user the ability to recieve or not recieve calls.

 

Looking for movies specific to Net Phone 4.8? View the 4.8 Movie series.