Call Router Training Videos

(Looking for movies on the current release? )

Overview and Installation
1 Net Phone Overview High level description of Net Phone
2 Installing Net Phone
How to install Net Phone on a client PC
3 Preferences Overview
How to access and set application preferences

 

Net Phone Features
4 Using Personal Call Handler Rules How to create, test, and use Personal Call Handler rules
5 Creating Actions How to create Actions for the Personal Call Handler and Buttons
6 Screen Pops How to set up screen pops on incoming calls (using Outlook)
7 Chat How to use Chat to send text messages to other users
8

Call History

How to use Call History to review your calls
9

Power Dialer

Using Power Dialer to schedule calls
10

PBX Commands

Configure a button to execute a PBX command
11

DSS Keys

Configure DSS Keys to monitor station status
12

More Buttons

Set up extra buttons for speed dial, applications, etc.
13

Dial Plan Options

How to configure the local Dial Plan settings
14

Speed Dial Key

How to configure a button for Speed Dial
15

Hot Keys: Dialing and Pop Up

Use Hot Keys to dial, answer, hang up, and more
16

Using Extra Info

How to use Extra Info to get more information about your calls
17

Docking

Enable Docking to "stick" Net Phone to the top or side of your desktop.
18 Server Based Configuration Set restrictions on what users can change; publish default settings to groups of users
19 Record Button How to show and use the Record button with OAISYS Tracer
20 ACD Keys Enable and use ACD keys to login and logout of ACD queues
21 Run a Program Configure a button to run another program