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To receive your official OAISYS Tracer Certification, you must
download this questionnaire/instruction
sheet and answer each section's questions from the information
presented in the corresponding videos.
Each link will be a zip file that contains a high quality AVI
file. Unzip the file to your local machine to review the material.
Windows Media Player or your default player will play the files.
If you unable to see the video portion of the session, you might
first need to download the appropriate codec for the media player.
Click
Here and Install TSCC.
| Install - Installing
Tracer |
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Install
Session |
This session will describe how to
install and begin
configuring the Tracer system. |
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| Admin - Setting
up and Configuring Tracer |
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Admin
Session 1 |
This session will introduce various
locations where one
can check to make sure that the system is running reliably.
Backup and Archive settings will also be programmed in this
session. |
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Admin
Session 2 |
This session will focus on configuring
Call Recording
Triggers, Alarms, and After Call Actions. |
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Admin
Session 3 |
This session spotlights creating user
profiles in the system
and assigning those users the exact permissions that you
want for them to have in the system.. |
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Admin
Session 4 |
This session looks at creating Employee
Evaluations, Ad
Campaigns, and Automatically Scheduled Reports.. |
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| User - Using
the features of Tracer |
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End
User Session 1 |
This session focuses on the proper
use of Web Replay and
Live Call Monitor. |
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End
User Session 2 |
This session focuses on the proper
use of Employee
Evaluations and Reporter. |
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