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Looking for Tracer 4.0?
Tracer includes several component applications that make up the
total recording solution. Each component's history is available
below.
| 3.0.237 |
|
6/29/2006 |
| Added feature
to allow tracking of calls that were monitored via a Call Monitor
client. |
| 3.0.235 |
|
5/5/2006 |
| Fixed a couple problems with
the Lookback feature when when using any of the following features:
Account Code triggers (CTI w/ Inter-tel), Net Phone Record button,
or changes/additions to extra information on Net Phone. |
| 3.0.234 |
|
5/2/2006 |
| Enhancements made to After-Call
actions conditions and triggers. |
| 3.0.233 |
|
4/27/2006 |
| Enhancements made to event
logging for the application. On startup, the logging will be
enabled if its not already. |
| 3.0.232 |
|
4/13/2006 |
| Added feature to enable/disable
Call Monitor to have an option to "Email Copies" of
recordings for the Call Monitor application. |
| 3.0.230
- 3.0.231 |
|
2/14/2006 |
| Fixes a timing and design
issue that was deleting the recording for an outbound call.
In Replay, the 'Recorded' box was not checked for some calls
even though the station was set to record. Also fixes a problem
where call records show 'recorded' but get "invalid .wav
header" when played. |
| 3.0.228 |
|
1/11/2006 |
| Enhancements made to support
Call Center Suite integration (Inter-tel only). |
| 3.0.227 |
|
11/8/2005 |
| Fixes a problem with the
ACD-based triggers used in the Lists of Tracer Administrator.
This problem only affected Strata ACD (Toshiba Only). |
| 3.0.221
- 3.0.224 |
|
9/29/2005 |
| Fixes a few different problems
with the following symptoms: "invalid .wav header"
error, the duration of the call showing 30 minutes (when the
recording is longer), and seeing calls in Replay that have the
'Recorded' box checked but get an "invalid pathname"
error. Upgrade VAT and Historian too. |
| 3.0.218
- 3.0.220 |
|
8/23/2005 |
| Enhancements made to after
call actions. Enhancements made to better handle Iwatsu SMDR
data. |
| 3.0.217 |
|
8/15/2005 |
| Fixes a problem that caused
two records to show up in Replay for the same call. |
| 3.0.216 |
|
8/4/2005 |
| Fixes a runtime error 438
"Object does
not support this property or method." This error
could occur while attempting to record conference calls under
certain circumstances. |
| 3.0.22 |
|
7/14/2006 |
|
Fixes a function build 3.0.20 that was not fully operational.
Fixes an issue with Historian going into Secondary Node when
only one node is present. Gives the user the ability, with
in the program to cahnge back to Primary node.
|
| 3.0.20 |
|
6/29/2006 |
| Ignore CALLINFO keys beginning
with double tilda (~~). Such keys are to be hidden to NP as
well as the database. Acknowledge (store into the database)
CALLINFO keys beginning with a single tilda (~), with two exceptions:
~CHdbGUID and ~RECFNAME. |
| 3.0.19 |
|
3/9/2006 |
| Corrects a problem that can
happen when trying to connect to the database after upgrading
from version 2. It is non-critical update as Historian will
still connect after the first attempt. |
| 3.0.18 |
|
2/20/2006 |
| Enhancements to made make
sure the Start Date/Time is accurate. Will now only use the
first event that is recieved from Tracer Recording Manager and
ignore the rest. |
| 3.0.17 |
|
2/3/2006 |
| Adds support for alias hostnames
used by SQL Server. The alias can be created using the "Client
Network Utility". An alias could be used to use a different
SQL Server port (instead of 1433). |
| 3.0.16 |
|
11/22/2005 |
| Corrects an issue where the
call duration in Replay shows 30 minutes even though the recording
itself is much longer. Upgrade Tracer Recording Manager and
Voice Assistant Tracer too. |
| 3.0.14 |
|
9/21/2005 |
| Helps correct a problem where
Replay shows a check in the 'Recorded' box but when the call
is played an "invalid pathname" error is recieved.
The .wav file in the path given does not exist. |
| 3.0.11 |
|
3/9/2005 |
| Adds support for Trunk-to-Trunk
transfers so that they appear as single calls in Replay. Improved
performance of the maintenance utilities (Purge & Recover.)
|
| 3.0.90 |
|
05/22/2006 |
| BUG FIX:The fix in version
3.0.87 introduced a regression that caused Call Monitor to stop
working. |
| 3.0.86
- 3.0.89 |
|
04/28/2006 |
| Fixes were made to better
handle the Shoretel integration when using the enhancements
first introduced in 3.0.75. |
| 3.0.84
- 3.0.85 |
|
12/29/2005 |
| Enhancements made to the
startup of the VAT ports. The enhancements were done to try
an isolate a problem where the one port would start and then
when the second port started, it would kill the first port.
Only the last port appeared to work. Also see the KB article
on PcAnywhere version 11. |
| 3.0.82 |
|
8/25/2005 |
| Fixed a problem where the
bookmarks were not being stored correctly in the WXT information
of the .wav file. Fixed the positioning of bookmarks that are
part of the recording. |
| 3.0.79
- 3.0.81 |
|
8/22/2005 |
| Adds support for some Tracer
Recording Manager and Historian fixes that help fix a problem
where recordings aren't getting created or the record in Replay
isn't correct. Sents the call pbx id to TRM (CTI mode).Upgrade
Historian and Tracer Recording Manager too. |
| 3.0.77 |
|
5/11/2005 |
| Fixed a problem with the
rewind function of the "Stop/Restart Recording with With
Lookback" feature. The symptom is part of the recording
is left behind when it should have rewound completely.
|
| 3.0.73
- 3.0.75 |
|
4/18/2005 |
| Adds support for TRM to force
VAT to start or stop a recording based on the presence of CTI
events. This mode provides a solution for those rare cases where
a PRI fails to supply reliable D-channel for the tap board.
Contact technical support for more information if needed. |
| 1.0.18 |
|
11/17/2005 |
| Adds support for modifications
added in build .17. Corrects an issue that would prevent the
bookmarks from being copied correctly if the recording was exported
while it was being played. This build is REQUIRED for Replay
3.0.20 |
| 1.0.17 |
|
11/15/2005 |
| Corrects an issue that would
prevent Replay from exporting or copying a recording while it
was playing. |
| 1.0.16 |
|
11/11/2005 |
| Corrects an issue that would
prevent Replay from being able to create or modify bookmarks.
Replay would give a generic error while the FSS error reads
'Failed to save bookmark information for file: <UNC Pathname>' |
| 1.0.15 |
|
2/16/2005 |
| Fixes an issue that could
prevent Replay from access the recording files. Corrects a problem
that sometimes caused an e-mail request to fail. Fixes a
"#32002 Unspecificed Failure has occured" error. |
| 3.0.5 |
|
2/3/2006 |
| Adds support for alias hostnames
used by SQL Server. The alias can be created using the "Client
Network Utility". An alias could be used to replace the
normal SQL Server port (1433). |
| 3.0.4 |
|
6/7/2005 |
| Fixes a runtime error related
to Database Schema changes: "Error
while connecting to database and or loading object: There
is no field named 'P1' in table BackupFolders.Enhancements" |
| 1.2.7 |
|
6/13/2006 |
| Fixed a problem with the
way Build 6 used commas to deliminate the email body or subject.
Use this build to fix a problem caused by Build 6. |
| 1.2.6 |
|
4/5/2006 |
| E-Mail Assistant was calling
strings Parserd using double quotes as the exception delimiter.
Changed this to use pipes as the exception delimiter. The result
is that double quotes can be used within the subject or message. |
| 1.2.5 |
|
9/14/2005 |
| Added a delete flag. By default
the delete flag is disabled. |
| 1.2.2 |
|
7/23/2004 |
| Adds support for multiple
attachments on a single message. |
| 2.0.12 |
|
5/04/2006 |
| Made change to support SMDR
from Inter-Tel Axxess over IP port. Axxess requires us to send
an "SMDR request" before it will start providing SMDR
events. |
| 2.0.11 |
|
11/1/2005 |
| Adds support for CallerID
Name for Iwatsu SMDR. Allows up to 3 Extensions on Iwatsu SMDR.
|
| 2.0.8 |
|
9/1/2004 |
| Adds support for the Harris
PBX SMDR stream. |
| 3.1.11 |
|
10/31/2006 |
| Resolves compatibility issue
with Internet Explorer version 7. |
| 3.1.9 |
|
8/16/2005 |
| Fixes a problem connecting
to Net Server. Only 1 connection is now made. |
| 3.1.7 |
|
3/15/2005 |
| Web pages no display Street-View
options only if Street-View is licensed on the copy key. |
| 3.1.24 |
|
10/31/2006 |
| Resolves compatibility issue
with Internet Explorer version 7. |
| 3.1.22 |
|
1/12/2006 |
| Adds support for extra-call
information searches (Advanced Search). This build is needed
for the Call Center Suite integration (Inter-tel Only). |
| 3.1.21 |
|
9/02/2005 |
| Corrects a "socket not
open" error where the Net Server is on a different machine
than the rest of the Tracer applications. |
| 3.1.20 |
|
8/24/2005 |
| Corrects a problem where
the queries don't return all the call records when logging in
with Admin/Admin (but they do when logged into Replay). |
| 3.1.17,
3.1.18, and 3.1.19 |
|
8/24/2005 |
| Adds basic logging for each
web session.The log just shows (a) the raw URL for each request,
(b) the full SQL query before it executes, and (c) how long
it takes to execute each query.Improvements to logging. |
| 3.1.16 |
|
07/06/2005 |
| Adds support for an automatic
redirect option. Web Replay looks for the recording on the local
Tracer and, if not found, will try one other programmable Tracer
system. This feature specifically supports two Tracers connected
to the same Axxess network with CT Gateway. |
| 3.1.11 |
|
9/28/2005 |
| Enhancements to the effectiveness
comparison report. There is now a column for unique callers. |
| 3.1.10 |
|
5/25/2005 |
| Enhancements made to support
programmable local area codes. |
| 3.1.9 |
|
4/19/2005 |
| Fixes a problem with viewing
the office codes after importing them from the Streetview Admin. |
| 3.1.8 |
|
4/4/2005 |
| Enhances debugging and logging
by writing a copy of the SQL statement used for each query in
the log files. |
| 3.1.8 |
|
10/31/2006 |
| Resolves compatibility issue
with Internet Explorer version 7. |
| 3.1.7 |
|
9/02/2005 |
| Fixed a "socket not
opened" error when trying to connect to Net Server that
is running on a different machine. |
| 3.1.6 |
|
5/25/2005 |
| Added support for local Area
Codes in My Locales section. |
| 3.1.10 |
|
10/31/2006 |
| Resolves compatibility issue
with Internet Explorer version 7. |
| 3.1.7 |
|
2/25/2005 |
| Fixes which report is selected
when login. Now the last saved report will be selected and not
"Build a new Report" |
| 3.0.29 |
|
1/12/2007 |
| Enhancements
made to better support Windows Vista. |
| 3.0.28 |
|
12/18/2006 |
| Fixes a problem
found with using Microsoft Windows Vista -"Invalid authorization
specification". |
| 3.0.27 |
|
10/22/2006 |
| Replay
now supports a configurable screen that will accept computer
name or IP for the database connection. There is a new menu
option also to enter information manually. |
| 3.0.26 |
|
8/22/2006 |
| Replay
now supports conversion from G.729 stereo (or mono) to any other
format that the user selects. This conversion requires a license
from NetServer (using the G729 key) since the G.729 library
is licensed. |
| 3.0.25 |
|
8/18/2006 |
| Fixes a problem
with the calls detail box not coming up. This was done by changing
the dialog in the SQL statement. |
| 3.0.24 |
|
8/18/2006 |
| Replay not showing
the correct status of a recored or unrecorded call. |
| 3.0.23 |
|
5/1/2006 |
| Enhancements made to the
query commands so the results are more accurate. There was a
condition that would cause some results not to showing correctly. |
| 3.0.22 |
|
2/20/2006 |
| Enhancements made to overall
ease of use. Order recordings in main grid by start date/time
(oldest to youngest). Hides the recording duration column in
the Recordings grid as information isn't always accurate. |
| 3.0.21 |
|
2/03/2006 |
| Adds support for alias hostnames
used by SQL Server. The alias can be created using the "Client
Network Utility". An alias could be used to replace the
normal SQL Server port (1433). |
| 3.0.20 |
|
1/27/2005 |
| Enhancement made to offer
a Startup Query selection (available under the Setup menu).
The Startup Query allows the user to specify a smaller result
set for the initial load. Choices include Today's calls, last
7 days, last 30 days, and all records. MUST upgrade File Streaming
Service to 1.0.18. |
| 3.0.16 |
|
10/03/2005 |
| Fixes a Run-Time error when
starting up Replay from Net Phone. The error reads "object
or with variable not set". Before the error is displayed
a modal dialog pops up and describes a file could not be opened. |
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